Support

What can we help you with?

Citilabs provides software support for clients under a current maintenance contract, or who have recently purchased the software and need assistance with installation and configuration. Clients who licensed Citilabs software through a local distributor should e-mail support questions to their distributor.

Citilabs Support Community

To access the Citilabs Customer Community, please visit community.citilabs.com

Community Quick Links

FAQ's Latest Popular

Licensing Issues and Activation Questions

licensing@citilabs.com for all clients

If you have misplaced your license package, please click here to request that it be regenerated.

Sales Questions or Quotes

For sales questions or quotes, please contact your sales person.

File Upload to Support

To upload files for support issues, follow the instructions at our community support page.

Contact Technical Support

Contact Support at +1 888-770-2823 ext. 2 or use the form below. We will respond with brief instructions on how to fully submit your issue to the technical support team. Thank you.

Trainings & Events

Join a Citilabs community user group meeting to interact with your transportation peers or learn more about Citilabs products at a location near you.

Latest Events
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For additional product information or sales inquiries.

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