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Product Support
Citilabs provides software support for clients under a current maintenance contract, or who have recently purchased the software and need assistance with installation and configuration. Clients who licensed Citilabs software through a local distributor should e-mail support questions to their distributor.
Contact Technical Support
Technical software support issues:
EU_Support@citilabs.com for clients in the UK, Europe, Middle East and Africa
GeneralSupport@citilabs.com for all other clients
Licensing issues and activation questions:
Licensing@citilabs.com for all clients
Accession technical support and licensing:
Accession@citilabs.com for all clients
When contacting us, please provide:
- Version number of the Citilabs product you are running. You can find this information at the top of any print file generated by an installed copy of the program or on the About page accessed from the Help menu item.
- License and dongle number being used
- Short description of the problem or query
In cases where it is necessary to provide us with an example of your setup and/or examples of your data files, please compress all files and upload as a single ZIP or RAR file to our FTP site. See FTP Site Information for more information on uploading your files.
